CIFI encourages all its members to act with honesty, transparency, and accountability in all their business interactions and to actively contribute to maintaining a culture of integrity.

Through its Conflict of Interest, Fraud Prevention and Whistleblowing Protection Policy, CIFI reflects its dedication to prevent, detect, and mitigate any form of behavior that breaches its core values and standards, establishing the principles and procedures that guide ethical and responsible behavior for all members of the Company and partners, including Board members, employees, clients, suppliers, and any other parties involved in its business activities.

If you have information that involves possible wrongdoing such as fraud, embezzlement, bribery, forgery, misrepresentation, collusion, money laundering, concealment of material facts or conflict of interest in CIFI-supported activities or against a member of CIFI, you can make use of our reporting channels.

Whistleblower Protection

A whistleblower, who in good faith and on reasonable grounds, reports suspected wrongdoing that violates CIFI’s policies or involves significant risk because it is harmful to the company’s interests, reputation, operations, or governance, will not suffer harassment, retaliation, or other adverse consequences.

Anyone can anonymously report suspected wrongdoing. Such allegations will be thoroughly investigated, considering the seriousness of the issue, the credibility of the claims, and the likelihood of verifying them through other reliable sources. CIFI may engage specialized consultants to conduct independent investigations into these matters.

Wrongdoing Reporting Channel

A specialized service provider administers an independent platform to receive, register, process and monitor wrongdoing reports, in accordance with CIFI’s established policies. All reports are treated in a confidential, objective, impartial and equitable manner.

The channels available for filing a report are:

• Online form, accessible by clicking here
• Phone, dialing +507 839-2508
• Letter, addressed to:

CIFI
MMG Tower, Costa del Este, 13th Floor, Office 13A
Roberto Motta Avenue
Panama, Republic of Panama