CIFI operates a Grievance Mechanism exclusively dedicated to addressing complaints raised by individuals and communities affected by the projects financed by CIFI and its subsidiaries.
Through this Grievance Mechanism, CIFI aims to provide a fair, independent, efficient, and predictable process, whose objective is achieving complaint resolution through dialogue.
The Grievance Mechanism is based on the provisions of CIFI´s Human Rights Statement, Environment, Social and Governance (ESG) Policy, and Code of Ethics, as well as on the UN Guiding Principles on Business and Human Rights, the Equator Principles IV and the International Finance Corporation´s Performance Standards on Environmental and Social Sustainability.