Vendor Reviews - Scan.co.uk
I like scan as a company mainly for their "Today
Only" deals.
This is where they take a few products from
their range every day and offer them at a knocked down price.
I'll admit that I've picked up some real bargains from that page
when I've seen maybe £20 or £30 knocked off an item I was
interested in buying. Even if I'm not particularly looking to
buy any components I usually check that page out daily to see if
there is anything I cannot resist. The other great thing about
the "Today Only" deals is that all items listed are in stock, so
as long as you order before 2:00pm on any given day you should
receive the item the next day.
Scan have a great range of products for sale,
the web site is nicely laid out and you can soon find your way
around to the items you are really interested in. There isn't
always any further information on the items you might be
interested in, so you may need to do some research at the
manufacturers web site before you make a purchase. Another major
drawback is that the site offers no stock levels on the items
they sell, so if you are placing an urgent order then you might
like to call them first to make sure the item is ready to go.
They actually have a really good order
tracking system where your order goes through four stages, from
payment authorisation to actual dispatch, as your order status
is changed from one status to another you are automatically sent
an e-mail so you always know how far your order has got through
their system. However please note that this system is not 100%
accurate, I've had situations where my order has not made it to
stage 4 (dispatched) and yet the item has then arrived the next
day - so OK it doesn't work but in your favour, but still.
On the other hand I've had my order status
reach "dispatched" and then the item has failed to arrive the
next day, this is especially annoying if you've taken the time
to order something you know they have in stock because you need
the item urgently and it then fails to arrive on the day you
wanted it. This nicely brings me onto Scan's delivery charges.
You have no choice but to pay for next day delivery which is a
flat rate £10, this can be great if you are ordering enough
parts to build a whole system, however if you only want one
small item then the extra £10 often makes it not worth while
using them.
My biggest gripe is that if I do decide to pay
£10 for next day delivery I really do expect the item to arrive
"next day" I don't think this is too much to ask. For £10 you
could probably get a same day courier up to quite a few miles so
for something to not arrive it is rather unacceptable. As a rule
they are good, however I have had situations where a single item
was ordered in the morning and it then turned up two days later
even though £10 for next day was paid - the problem wasn't the
courier, rather Scan did not get the item out on the same day.
It hasn't happened often but even once I feel is too often.
Scan are great to speak to on the phone, their
sales staff are very knowledgeable and they can make you aware
of stock figures almost instantly. Support really aren't too bad
either, I've had the need to contact them once or twice and my
preferred method is via e-mail, I've always had an answer to my
query within 24hrs and I find this acceptable. The information
I've been given has always been very good so I really cannot
fault them there.
Generally speaking Scan are a great company to
deal with although I cannot stress enough about giving them a
call before ordering to first check on stock availability and if
they don't have the item in stock try to find out how long it
will take to arrive. The "Today Only" deals are great, although
if you are only interested in one item and it's not too
expensive anyway the £10 could well put you off and suddenly
make the deal not look quite so good. I would really like to see
Scan drop this flat-rate £10 delivery and start offering other
options, offer a low cost delivery for smaller items or for
those people who are just not in a hurry to receive goods. The
fact they also only delivery Switch orders to the registered
address of the card can also be annoying, especially if there is
nobody in all day as then you have to try and arrange
alternative delivery dates and ultimately you'll end up going to
collect the package yourself.
Sales Phone:- 0870 755 4747
Online Support
here
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