Vendor Reviews - Overclockers UK
Although I'm not an Overclocker I still use these guys for a few purchases.
Their range is not as good as some of the
other retailers out there, although they do carry a good range
of motherboards & CPU's both Intel and AMD. They do however
carry at least a few of more or less every component you could
want, from monitors to UPS's.
OcUK also indicate on their website if they
are carrying stock of an item so if you are looking for
something in a hurry you should be able to see if they have it
in stock and if you order early enough in the day you'll get it
tomorrow. Although items are listed as "In Stock" they don't
tell you how many they are holding, in theory they could have a
single item in stock and if you are the second person to order
you aren't going to get it - live stock figures would be a major bonus.
As is the case with a lot of retailers, you
actually getting something next day is rather hit and miss. I
have gone on about this on some of the other vendor review
pages, but like a lot of retailers they have this nasty habit of
not shipping something out on the day you order it and thus
delaying you getting hold of your purchases by a day.
OcUK also run their own forums on various
topics, general computer hardware, software, operating systems,
games etc. However they rule these forums with an iron fist and
simply do not tolerate troublemakers at all. This is not such a
bad thing, however they do not let you mention any rival company
to OcUK or even hint, so no pointing out to people that they can
get such and such an item cheaper elsewhere. Private messaging
within the forums is disabled. You also have to sign-up to the
forums from an ISP e-mail account, so tough if you have your own
domain name and send your e-mail through there.
You would have thought that the forums would
be a good place to go if you have problems and to a degree they
are. If you are unsure how to install your new hardware then
there is bound to be somebody on the forums who can help you
out. However they will not answer stock questions, order issues
or complaints on the public forums - in fact you'll usually find
your thread closed and deleted if you try and talk about the
store. It is almost as if the forums and the store are two
entirely different organisations and this I am not so keen on.
OcUK have some very knowledgeable staff and if
you need to call them for any reason they are helpful.
After-sales support is not so good, it is incredibly difficult
to get a refund from them, they will insist items are sent back
for testing and if the items tests OK with them they will return
it to you and charge you for the privilege - I can only assume
too many people too advantage of a previous better nature they
employed. I've had some hassle attempting to get exchanges and
refunds before and that is when they make a mistake, i.e. have
sent me the wrong item which has happened to me twice.
However the advantages do seem to outweigh the
disadvantages and I can certainly recommend you give them a try.
They are usually competitive on most prices and are quite good
on stock, I've seen them get stock of items here in the UK
before a lot of other retailers. However just make sure you
order the right items and hope there is nothing wrong with the
order or any faulty equipment as getting refunds, RMA's and
general support can be awkward.
Sales Phone:- 0870 443 0880
Support E-Mail:-support@overclockers.co.uk
Order Queries E-Mail:-orders@overclockers.co.uk
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