Vendor Reviews - Komplett.co.uk
I have been using Komplett for quite a while
now after accidentally stumbling across them during a web search
about two years ago.
I was desperately seeking a particular
component and after all my usual vendors came back with "1-2
weeks" as their stock status I decided to expand my search
further, this is when these guys appeared in a search over at
Google UK
The first thing you should note about
Komplett.co.uk is that although they have a co.uk domain name
and they have a registered office in Reading UK they are in fact
based in Norway - not that this is a bad thing, but if I don't
mention it you will think that I'm trying to hide this fact and
I'm certainly not.
I guess them being in Norway may well explain
their excellent prices on all components. Actually I now check
this site out before checking any of my other vendors because
their prices are just so good. Just use
Pricewatch UK and see
how often they have the lowest price for the components you are
looking at - if they aren't the cheapest they will be one of the
cheapest.
One thing that sets Komplett out from others
is their "real time" stock figures. In the past I've ordered
from companies who list items as in-stock only to receive an
e-mail later telling me that they are awaiting stock on the item
I've just ordered. I have ordered items from these guys who have
shown 5 in stock and once my order is complete and I've gone
back to the site it has been down to 4, that is how real-time it
is.
All items are extremely well packaged, they
take the fact that your package will be sent from Norway very
seriously, we all know how well certain courier companies treat
packages (especially those marked as "fragile" so these guys put
plenty of packing around your purchase to make sure everything
arrives in one piece. I am yet to have received any damaged
items from them and on the two occasions the packaging looked
damaged my purchases were still very much in one piece.
You might think that as the package has to
come from Norway that you are going to be paying a lot more for
delivery. They use DHL overnight for all of their packages and
the delivery cost is excellent. I pay on average £5 - £8 for
this service and this is actually a lot less than some places in
the UK charge to send my package only one hundred miles or so.
Also it is worth noting that just because you are receiving the
package from a foreign country you will not be charged extra VAT
or Import duty taxes. You pay regular UK VAT (17.5%) at the time
of purchase and the final "Including delivery" charge is all
that you will pay, you will not receive a letter from DHL
telling you that you owe them some import duty.
I have not yet had to return anything to
Komplett so I cannot as of yet comment on how quickly or
efficiently they handle returns. A friend of mine returned an
ATI graphics card as he couldn't get it to work in his system
and he received a brand new one about a week later - as it
turned out the fault was with his power supply and not the ATI
card, but they still handled the return very well and made sure
he didn't have to wait too long for his replacement card. I have
contacted them once or twice with a couple of technical queries
and they have always responded very quickly and very politely
which is always a bonus.
The only fault I can actually report with
using Komplett.co.uk is not actually their fault, for some
reason DHL just cannot get their act together and sometimes
packages take longer than the overnight delivery might suggest.
I have ordered items and then used DHL's on-line tracking to
watch my parcel on it's journey from Norway to the UK. The
package leaves Norway the same day, arrives in the UK during the
early hours of the next day and then for some reason can take
anything up to three days to make it those last few miles into
my possession. I've known people to complain to Komplett about
this and they have in turn refunded the delivery against your
next order - this is absolutely excellent considering it really
isn't their fault. If they would just consider another courier
company rather than DHL I think this company could be the very
best.
I really cannot recommend these guys enough,
they have great prices, good stock levels on the most popular
items and quick delivery times on those items that are out of
stock. They are friendly and knowledgeable and offer an all
round good service. They are my primary supplier at the moment
and it would take somebody really exceptional for me to start
shopping elsewhere.
Support & Queries E-Mail:-service@komplett.co.uk
Sales & Support Phone:- 0870 1383 554
Returns: 0870 2802 231
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