Vendor Reviews - Dabs.com
I have been a customer of Dabs.com for quite
sometime and I've always been very happy with their service.
You will be extremely hard pushed to find a
vendor in the UK that stocks so many items as these guys, their
product list is amazing and no matter what component you are
thinking of buying I think you'll probably find it is available
here. Not all items are ex-stock, with the exception of the most
popular items you'll have anything from a 1-2 day to 2 week wait
for stock but you'd have to be a mad computer vendor to buy in a
lot of stock considering just how volatile computer component
prices are.
One of the very best things about Dabs is just
how much information they have on each item they sell. After
you've found the item you are interested in just click on the
"More Information" & "Features" buttons to see everything you
could possibly want to know about the item, if you order
something that is not compatible with your system then it really
is your own fault.
Even though Dabs are a very big company they
are very friendly when you have the need to contact them. Their
technical support personnel are extremely knowledgeable and will
give you plenty of tips in an attempt to get your new piece of
hardware/software working. Unfortunately Dabs no longer like to
give out any pre-purchase information. In the past I have sent
an e-mail asking about compatibility between an item I am
interested in and my system, they used to be happy to get into
such a conversation now they will reply saying "We are unable to
answer these kind of questions, please check with the
manufacturer". I can kind of understand such a stance, you
really cannot say for certain if an item you are selling will
work and it is always best to check with people who already own
the item or the manufacturer before you make such a "blind"
purchase.
Dabs still offer a free 1-3 day delivery which
is excellent, the majority of items that I order do arrive
within this time with a lot arriving the next day which is
really more than they are promising. However I have seen some
items which Dabs claim are in stock take a lot longer than this
1-3 days. In these situations I am assuming the items are coming
from one of their satellite warehouses without warning me. I
have also ordered items that are in stock and then seen the
order status not getting to "dispatched" before the end of the
day, when you order something at 10:00am you really do expect
them to be able to process your order and get it out to their
courier before the end of the day and having to wait up to two
days before something is dispatched is a little bit
unacceptable.
One other problem that I experienced was for
some reason my Switch card was not accepted for payment, this
was obviously a glitch as there was plenty of money in the
account. I only found it the payment had been declined when I
happened to go online and check the order status, they made no
attempt to contact me to tell me of this problem. When I phoned
them up they attempted to run the payment through on the same
card again and this time it worked - if they had bothered to try
it twice there probably wouldn't have been any delay.
Generally speaking due to the sheer number of
products they stock I use these guys a lot for work and
relatively speaking the problems have been minimal.
Recently they stopped taking Switch as a valid
payment method, this is something to do with combating online
fraud. I can understand this as credit & debit card fraud is
most annoying for all parties, however as other vendors are
still accepting this method of payment I would have thought a
company as big as Dabs could find a better way of combating the
problem rather than simply stopping these payment types. Lastly
Dabs also recently introduced a "surcharge" on online purchases
which is just unbelievable, I don't know any other online vendor
that has one. This surcharge is rather similar in price to
delivery - maybe Dabs have realised that free delivery just
isn't possible now and have decided to make the money back
elsewhere?
Generally speaking Dabs are a great vendor and
I've had no serious problems with them. I'd like to see this
Surcharge scrapped and maybe for them to actually introduce
delivery charges, most people expect to have to pay something.
Switch payments need to be reintroduced, I have credit cards but
not everybody does. A good vendor never the less.
Online Support is available at this URL
Phone Sales/Support:- Has Vanished!
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